Vehicle Chat

The Vehicle Chat can be used to review all messages related to the vehicle in the queue:

  1. Select a vehicle from the list or use the search option with a VIN.
    • Use the "Refresh" button to refresh the list at any time.
  2. Vehicle details appear at the top of the Messenger queue.
    • Click on the customer name to go the Customer Messaging option to send a text or email (Refer to Customer messaging for more information.)
  3. Timestamped messages about the VIN are listed sequentially along with the sender's name.
    • Use 'Search in the conversation' to look for a text string in the displayed messages.
    • Click to the left of the message to see the status at the time of the message:

  1. Use the 'Enter a message' field to add an internal message about the vehicle to this page. Your initials will appear beside the message. The message does not need a distribution list.

 

The Vehicle Chat page can also be used for public group chats regarding the vehicle:

  1. Select "Technicians", "Service Advisors", "Parts Clerk", a department name or the dealership name (i.e. all employees) to send an internal message to the selected group. The pre-defined departments at the dealership are included in the list. These are the departments and associated employees as setup in Appointment Manager Administration.
  2. Click to see the list of all members of the selected group. To send a message to a single member, click the name. The Employee Chat page will open for the employee as described next.
  3. To post a message for a group, enter the message and click . The message will be posted on the group's page.