The Dashboard Page

The Dashboard page provides the dealership with a quick view of the status of all service lanes and the ability to quickly identify any areas needing attention.

 

Tile definitions

Each tile provides important information about the status of the vehicles in the queue.

Missed appointments Appointments that were missed today. Try to reschedule.
MPI Declined by Advisor Service lanes where an inspection was not specified in the write-up in wiADVISOR Dashboard. Manually create the MPI in Technician Inspection.
Carry Over Service lanes that have been open for more than two days. Verify if there is a valid reason why the vehicles have not been delivered .
Waiters (2 hours +) Service lanes flagged as "waiters" that have been open for more than 2 hours. Review progress with the customer.
Write-up not Complete Service lanes where a check-in was started in wiADVISOR Dashboard but not completed within 10 minutes. If write-up was finished, you may still need to click "Complete" to generate the appointment/RO.
MPI not Started Open service lanes where the inspection has not been started. Verify the RO was dispatched.
Awaiting Parts Estimate

Service lanes in Parts Request status for more than 8 minutes. Remind the Parts Department to complete the quote.
Quarter Time Service lanes that were not in Reviewed status by the quarter time. Follow up with the Technician and/or customer to review inspection results.
Promise Time Service lanes that were not in Ready for Delivery status by the promise time. Follow up with the Technician and reset customer expectations.
Service Lanes -
Ready for Delivery		 Vehicles (and their associated $ from the write-up) which are in Ready for Delivery status. Contact the customer to arrange pick-up.
Ready for Delivery
by Transportation Options		 Service lanes that are currently in Ready for Delivery status with a transportation option that could impact revenue or customer satisfaction if not delivered in a timely fashion. Contact the customer to arrange pick-up.

 

 

Drag the tiles into the sequence you prefer for managing your queue.

To open the Vehicle Queue page showing just the service lanes associated with the tile, click on a tile then click "Show Lane" :

All applicable service lanes appear on the Vehicle Queue page:

  1. The group heading indicates the Dashboard tile.
  2. Click to select a different category.
  3. Click 'x' to close the grouped view and display a complete vehicle list (i.e. the main Vehicle Queue page).

 

Filter the results using the options at the top of the page:

  1. Use "Show Mine" and "Show All" buttons to filter the results that appear in the tiles.
    • "Show Mine" includes only results for service lanes assigned to the current user.
    • "Show All" includes results for the entire dealership.
  2. Additionally, filter the results by department (e.g. "Express") or choose a cumulative view of all departments data.